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Property Management Service A service that will take the stress away from owning a property in another country. * Replacement of keys if your guests lose them, or let them back into the property if they lock themselves out. Change of locks if required. * Regular property checks. * Emergency telephone number will be provided to guests. * We will hold an inventory of items in your property. * Purchasing of items. * Organising maintenance. * Digital photographs of your property. * Text and photos will be added to www.torreviejapropertyservice.com if rentals are required. * Information pack providing general information will be left in the property. * If you have a call centre alarm our phone numbers can be used as a contact number. * Visits to your property to let tradesmen into the property. * This service is for a minimum of 1 year. Yearly charge €300 per annum after the first year it will be €150 every 6 months. These prices are frozen until December 2007 * If TPS.com Property Management Service is not required, a yearly charge for holding keys is applicable when the Rental Package or Holiday Changeovers are required. * Keys can be held for you in case of emergencies when you are not in Spain. * This service is for a minimum of 1 year. Yearly charge €80 per annum Emergency visit 08.00-18.00 - 18.01-07.59 - (min charge 1 hour) Holiday Changeover When you or your guests require the property to be cleaned at the end of your stay. * Polish furniture, vacuum floors and rugs, mop tiled floors. * Clean oven, hob, fridge, freezer, wipe down kitchen unit doors and drawers. * Dispose of opened food items left by previous guests. * When required clean inside and outside windows (where possible), cabinets and mirrors. * Clean and sanitise bins, sinks, toilets, baths, showers and clean tiled areas. * Sheets and towels will be washed in your washing machine. Items that cannot be washed at the property will be taken away and washed. * Provide clean towels, tea towels, ironed sheets and pillow cases and re-make beds. * Light bulbs will be replaced (owner to provide bulbs or we will acquire and invoice). * Toilet paper will be available for you/your guests. * A minimum of two sets of bed linen and towels are to be provided by the owner. * Beach/pool towels, sofa throws, bedspreads, tablecloths, mattress protectors, blankets etc will incur additional charge. * For each clean we will wash, dry and iron 1 fitted sheet, 1 flat sheet or quilt cover, 1 pillow case, 1 bath towel, 1 hand towel per person. 1 bath mat, up to 4 tea towels. Other items will incur an additional charge. * Any items in addition to usual cleaning that are required will be invoiced. * We do not clean BBQ’s. For larger villas we will visit the property and quote for cleaning services. Rental Package Designed for people with little, no time or those who do not want to rent out their second home. * You decide what weeks you would like rented and your property will be advertised on www.torreviejapropertyservice.com. At no cost. * We will deal with all booking paperwork, collect all payments (including security deposit), send directions to the property, meet guests with keys and collect at end of stay, provide a standard or superior welcome pack, provide a holiday changeover clean at the end of their stay. * No contact with the guest will be necessary from the owner. * You will be advised of all bookings taken for your property. * All weeks booked/required by the property owner must be advised, so double bookings cannot be made. Used in conjunction with the Property Management Service you will have a complete hassle free package. Bookings generated by the web site only 10% of rental value. Bookings generated by the web site and Liasing with potential guest, sending booking form and rental contract, collecting payments, transferring monies to your bank account 15% of rental value Cost of meeting guests, handing over keys, providing standard welcome pack, collecting keys, holiday changeover clean is: €15 plus welcome pack plus holiday clean. Administration for Property Owner Rentals For property owners who require the TPS.com Rental Package. * If the property owner advertises their own property, but does not want to deal with the administration side of the booking TPS.com can provide the administration. * We will deal with all booking paperwork i.e. 1. Collect all payments (including security deposit). 2. Send directions to the property. 3. Meet guests with keys and collect at end of stay. 4. Provide a standard welcome pack. 5. Provide a holiday changeover clean at the end of their stay. * No contact with the guest will be necessary from the owner. For each contact received from the property owner. 5 per cent of rental value Cleaning, Meet and greet and departure key handover.Welcome pack, are Discounted with Property Management Service Meet, Greet and Departure Key Hand overs * Guests must contact us when they have collected their hire car/taxi. * We will be at the property for guests arrival. * Guests must make their way directly to the property after phone call. * Your guests will be met with a warm welcome, handed the keys, shown around property, shown how to lock up securely, location of fuse box and mains water supply. They will also be given contact details to use in an emergence * Departure time will be arranged to re-collect the keys. * Collection of security deposit or full payment for last minute bookings. Arriving at property 08.00-23.00 Arriving/departing property between 23.01-07.59 €30 (on arrival by guest) Welcome Packs Standard Pack: 5 Litre Bottle of Water Milk Tea Coffee Sugar Bread Butter Jam Eggs Bottle of White Wine Superior Pack: 5 Litre Bottle of Water Milk Tea Coffee Sugar Bread Butter Packet of Biscuits Jam Eggs Bottle of Fizzy Soft Drink (i.e. Cola, Orange etc) Bottle of White Wine Bottle of Red Wine 1 Litre Bottle of Lager Other items can be provided at an additional charge. Standard €15 per pack Superior €20 per pack Equipment Hire If you or your guests need to hire equipment we are able to provide the following; Travel cot (bedding not provided) High chair Fold-up bed Beach/pool towels Baby’s Buggy Golf Clubs Item: Travel cot (bedding not provided)€15 (duration of stay) High chair €15 (duration of stay) Baby buggy €15 (duration of stay) Fold-up bed €20 (duration of stay) 4 Beach/pool towels €10(duration of stay) Per additional beach/pool towel €2(duration of stay) Golf clubs €25 per week (€50 security deposit is required) If other items are required please let us know your requirements and we will try to accommodate your needs. Light Maintenance and Decorating General light maintenance can be provided or arranged with contractors on our books who we trust, let us know your requirements and we will provide you with a quote. Example; gardening, DIY jobs, grills, shower surrounds, new locks etc. Decorating the inside of your property, in white. Ceilings and walls. We recommend this is carried out yearly. 2 bedroom apartment, to paint the interior ceilings and walls in white. This can be carried out in October, November, January, February, March and April. from €350 A quote can be provided for larger properties and the painting of the exterior. Digital Photographs (photographs included in Property Management Service) Photographs can be taken of the inside and outside of your property, the pool and surrounding area, to keep you, your own website or advertising literature up to date. Website Only Advertising Your property will be advertised on www.torreviejapropertyservice.com with photographs, details of the property, surrounding area, prices and availability calendar. Option 1 - TPS.com will send rental contract, booking form, directions to the property (directions from Alicante and Murcia airports to be supplied initially by property owner), collect rental payment including security deposit. TPS.com will e-mail the property owner with the details of the booking. Rental monies will be deposited to the property owners English bank account, less TPS.com fee. Option 2 - TPS.com will add your e-mail address to the bottom of your property details page and you will receive all enquiries straight to your e-mail, you deal with all enquiries and bookings (the e-mail provided must belong to the property owner). Option 1 For each booking from TPS.com 15% of rental value Option 2 Advertising 1 property per year €110 Car hire can be arranged with a competitively priced reliable firm based in Torrevieja with collection and return of the vehicle at either Alicante or Murcia airport. Airport transfer can be arranged from either Alicante or Murcia airport. If you have any other requirements that are not listed above please contact us. Full details of each of our services will be provided on request. As the information you have seen are only brief details of our services on the website. If you are a property owner with a property between Guardamar – Campoverde, including Algorfa and are interested in our services please complete your details on an email and we will send you an information pack and full price list. |
